1. Delivery Options

We do appreciate all orders placed with us and dispatch them as quickly as we can, usually by the next business day. Sometimes, delays occur outside of our control.

United Kingdom

First Class Post – £4.99

  • Estimated delivery: 1–2 business days.

Economy Delivery – £2.99

  • Estimated delivery: 3–5 business days.

Free Standard Delivery – FREE

  • Available on all orders over £25.
  • Estimated delivery: 3–5 business days.

Next Day Delivery – £5.99

  • Order before 4:00 PM to qualify.
  • Estimated delivery: 1 business day.

EUROPEAN DELIVERY

We are sending all parcels from our Dublin office - we can ship to countries in the EU. 

Standard Delivery - £12.99

  • 5-10 business days

Courier Express - £22.99

  • 3–5 business days

FREE Standard Delivery (Orders over £90)

  • Orders £90.00 and up · 5–10 business days

REST OF THE WORLD (INCLUDING INDIA)

Standard International Delivery - £16.99

  • 7-14 business days

Express International Delivery - £31.99

  • 4–8 business days

FREE Standard Delivery (Orders over £120)

  • Orders £120.00 and up · 7–14 business days

Our international shipping charges do not include import duties and sales taxes that may be levied when the delivery reaches its country of destination, the payment of which is the responsibility of the customer.

2. Delivery Information

  • All delivery times are estimates and calculated in business days.
  • Orders placed after 4:00 PM may be processed on the next business day.
  • Business days exclude weekends and public holidays.
  • Please ensure your delivery address is correct when placing your order.
  • Once dispatched, orders are handled by the relevant postal or courier service.

3. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

  • If your order has not yet been dispatched, we will do our best to cancel it and issue a full refund.
  • If your order has already been dispatched, cancellation may no longer be possible, and you may need to follow our returns procedure.
  • Your statutory cancellation rights under UK consumer law will always apply.

4. Returns & Refunds

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to consider a return and refund, subject to our returns policy and applicable consumer rights.

  • Items must be returned in an acceptable condition.
  • Customers are responsible for return postage costs for unwanted items, where legally permitted and where this has been communicated before purchase.
  • Original postage costs are not refundable under our voluntary returns policy once an order has been dispatched, except where a refund of delivery charges is required by law.
  • Any additional express or upgraded delivery charges are non-refundable where permitted by law.
  • Refunds will be processed to the original payment method once the returned item has been received and checked.

5. Faulty or Damaged Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where appropriate.

We will review the issue and arrange an appropriate solution in accordance with your consumer rights. You will not be charged return postage for items that are faulty or incorrectly supplied where we are responsible.

6. Your UK Consumer Rights

For online purchases, you generally have 14 days from receiving your goods to notify us that you wish to cancel, followed by a further 14 days to return the items.

Where statutory cancellation rights apply, refunds will include the basic delivery charge. Additional charges for upgraded delivery may not be refundable.

Nothing in this policy affects your statutory rights under UK consumer law.

7. Need Help?

If you have any questions about delivery, cancellations, returns or refunds, please contact our customer service team. We will always do our best to help.

Thank you for shopping with us!